WinWin Rules and Regulations in Bangladesh

By accessing the WinWin platform, you enter into a binding agreement with us. Your registration and continued use signify acceptance of all terms and conditions set forth herein.

User Agreement and Eligibility

You must be at least 18 years of age to create an account and participate in betting activities. Registration requires accurate personal information, including your full name, date of birth, contact details, and valid identification documents. Providing false information or using another person’s credentials constitutes a material breach of these terms and may result in immediate account suspension.

You are permitted to maintain only one account on our platform. Multiple accounts created by the same individual will be closed, and any associated funds may be forfeited. You must ensure that online gambling is legal in your jurisdiction before using our services.

Modification of Terms

WinWin reserves the right to amend these terms and conditions at any time. We will notify you of significant changes through email or platform notifications. Your continued use of our services following such modifications constitutes acceptance. If you disagree with updated terms, you must cease using the platform and may request account closure.

Platform Use and Conduct

You agree to use our platform solely for personal entertainment purposes. The following activities are strictly prohibited:

• Using automated systems, bots, or software to place bets
• Engaging in fraudulent activities or collusion with other users
• Exploiting errors, bugs, or technical vulnerabilities
• Accessing the platform through VPN or proxy services to circumvent restrictions
• Sharing account credentials or allowing third parties to use your account
• Engaging in abusive, threatening, or offensive behaviour toward staff or other users

Violations of these conduct rules may result in account suspension, forfeiture of funds, and legal action where applicable.

Intellectual Property Protection

All content on the WinWin platform, including logos, graphics, text, software, and data compilations, is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission. Your use of the platform grants you a limited, non-exclusive, non-transferable licence for personal use only.

Liability Limitations

WinWin provides betting services on an “as is” and “as available” basis. While we strive to maintain platform availability and accuracy, we do not guarantee uninterrupted service or error-free operations.

We are not liable for:

• Technical failures, server downtime, or connectivity issues beyond our control
• Losses resulting from unauthorized access to your account due to inadequate security measures on your part
• Third-party actions, including payment processor delays or failures
• Force majeure events, including natural disasters, government actions, or other circumstances beyond our reasonable control

Your sole remedy for dissatisfaction with our services is to discontinue use and close your account. Our total liability to you for any claims arising from your use of the platform shall not exceed the amount you deposited in the preceding three months.

Eligibility and Account Requirements

Betting is restricted to registered users who have completed identity verification procedures. You must maintain sufficient funds in your account balance before placing any bet. Wagers exceeding your available balance will be automatically rejected.

Bet Placement and Acceptance

All bets are subject to acceptance by WinWin. We reserve the right to refuse any bet, in whole or in part, without providing justification. Once a bet is accepted, you will receive confirmation through your account interface. Only confirmed bets are valid.

Bets cannot be cancelled, altered, or withdrawn after acceptance unless an error occurred during the betting process. If you believe an error has occurred, contact our support team immediately. We will investigate and determine the appropriate course of action.

Betting Limits

Minimum and maximum betting amounts vary depending on the event, market, and your account status. Current limits are displayed in your account interface before bet placement. WinWin may adjust these limits at any time based on risk assessment, market conditions, or regulatory requirements.

We reserve the right to impose individual betting limits on specific accounts based on betting patterns, account history, or risk management considerations.

Odds and Settlement

Odds displayed at the time of bet placement determine potential returns. Odds may fluctuate due to market conditions, and the odds accepted are those confirmed in your bet slip.

All bets are settled according to official results announced by the relevant sporting body or event organizer. Settlement occurs after results are verified and confirmed. In cases where official results are amended or overturned, we will resettle bets accordingly.

Winnings are calculated by multiplying your stake by the odds, minus the original stake for some bet types. Detailed settlement rules for specific sports and markets are available in our comprehensive betting rules section.

Voided and Cancelled Events

If an event is cancelled, postponed beyond a reasonable timeframe, or abandoned before completion, bets on that event will typically be voided, and stakes returned. Specific void rules apply to different sports and are outlined in our detailed sports rules.

In cases of technical errors resulting in incorrect odds, markets, or results, WinWin reserves the right to void affected bets and return stakes.

Restrictions and Fair Play

WinWin employs sophisticated monitoring systems to detect irregular betting patterns, arbitrage betting, and other activities that undermine fair play. Accounts engaged in such practices may face restrictions, including reduced betting limits or account closure.

Syndicate betting, coordinated wagering, or operating multiple accounts to circumvent limits violates our terms and will result in immediate action.

Deposits

You may fund your account using payment methods available for Bangladesh users. Accepted methods include mobile banking services, bank transfers, and electronic wallets. Available options are displayed in your account’s deposit section.

Deposit limits vary by payment method and account verification level. Minimum deposit amounts start from BDT 500, while maximum limits depend on your chosen method and account standing. All deposit limits are clearly displayed before you initiate a transaction.

Funds are typically credited to your account instantly for most electronic payment methods. Bank transfers may require 24-48 hours for processing. You are responsible for any fees charged by your financial institution or payment provider.

Withdrawals

Withdrawal requests can be submitted through your account interface. You must withdraw funds using the same method used for deposits whenever possible. This policy helps prevent money laundering and ensures transaction security.

Minimum withdrawal amounts vary by method, typically starting from BDT 1,000. Maximum withdrawal limits depend on your account verification level and payment method capacity. Unverified accounts face stricter withdrawal restrictions.

Processing times vary:

• Electronic wallets: 24-48 hours
• Mobile banking: 24-72 hours
• Bank transfers: 3-5 business days

Processing times begin after your withdrawal request passes all security checks and verification requirements. We reserve the right to request additional documentation before processing withdrawals.

Withdrawal fees may apply depending on your chosen method and withdrawal frequency. Your first withdrawal each month is typically fee-free, with subsequent withdrawals subject to a service charge. Current fee structures are available in your account settings.

Verification Requirements

Before processing your first withdrawal, you must complete account verification by providing:

• Government-issued identification (National ID card or passport)
• Proof of address (utility bill or bank statement dated within the last three months)
• Payment method verification (bank statement or screenshot showing your name and account details)

Verification typically takes 24-48 hours once all required documents are submitted. Failure to provide adequate documentation may result in withdrawal delays or restrictions.

WinWin complies with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Enhanced verification may be required for larger transactions or if your account activity raises concerns.

Transaction Restrictions

The following restrictions apply to all financial transactions:

• Deposits must originate from accounts or payment methods in your name
• Third-party deposits are strictly prohibited
• Withdrawals cannot exceed your total deposited amount until wagering requirements are met
• Bonus funds may have specific withdrawal conditions
• Accounts with pending disputes or investigations may have transactions temporarily suspended

Cancellation and Reversal

Deposit transactions cannot be cancelled once processed. If you accidentally deposit an incorrect amount, contact support immediately. Withdrawal requests can be cancelled before processing begins, but not after funds have been released to your payment provider.

WinWin reserves the right to reverse transactions in cases of error, fraud, or violation of these terms. Reversed transactions will be documented in your account history.

WinWin is committed to promoting responsible gambling practices and providing a safe environment for all users. We recognize that gambling should be an entertaining activity, not a means of generating income or solving financial problems.

Control Tools

Your account includes several responsible gambling tools:

Deposit Limits: Set daily, weekly, or monthly deposit limits through your account settings. These limits restrict the amount you can deposit within specified timeframes. Limit increases take effect after a 24-hour cooling-off period, while decreases are immediate.

Betting Limits: Establish maximum amounts you can wager per bet or within specific periods. These controls help manage your gambling expenditure and prevent impulsive decisions.

Session Time Reminders: Configure notifications to alert you after specified periods of continuous platform use. These reminders help you maintain awareness of time spent gambling.

Self-Exclusion: Temporarily or permanently exclude yourself from using the platform. Self-exclusion periods range from 24 hours to permanent closure. During self-exclusion, your account is blocked, and you cannot access betting services. Contact our support team to activate self-exclusion.

Reality Checks: Enable pop-up notifications that display your session duration and net position at regular intervals. These checks help you make informed decisions about continuing or stopping your gambling session.

Risk Assessment

We provide a confidential self-assessment questionnaire to help you evaluate your gambling behaviour. This tool identifies potential warning signs of problematic gambling and offers recommendations based on your responses. The assessment is voluntary and can be completed through your account dashboard.

Support and Resources

If you feel your gambling is becoming problematic, professional help is available. Organizations providing support for gambling-related issues include:

• GamCare: Confidential counselling and support services
• Gamblers Anonymous Bangladesh: Support groups and recovery programmes
• BeGambleAware: Information, advice, and treatment referrals

These organizations offer free, confidential assistance to individuals affected by gambling problems. Contact information and resources are available in the responsible gambling section of your account.

Underage Gambling Prevention

Gambling is strictly prohibited for individuals under 18 years of age. We employ verification measures to prevent underage access. Parents and guardians can use filtering software to block gambling sites on devices used by minors.

If you suspect an underage individual has accessed our platform, report it immediately to our compliance team. Accounts found to belong to underage users will be closed, and funds forfeited.

Recognition and Support

Warning signs of problematic gambling include:

• Spending more money or time gambling than intended
• Borrowing money or selling possessions to fund gambling
• Neglecting work, family, or social obligations
• Gambling to escape problems or relieve negative emotions
• Lying to others about gambling activities
• Feeling restless or irritable when trying to reduce gambling

If you recognize these signs, take action immediately using our responsible gambling tools or seek professional support. Our customer service team can assist with implementing account restrictions or directing you to appropriate resources.

WinWin operates under strict anti-money laundering (AML) and counter-terrorism financing regulations. We maintain comprehensive policies and procedures to detect, prevent, and report suspicious activities.

Legal Obligations

As a licensed betting operator, we are legally required to:

• Verify the identity of all customers
• Monitor transactions for suspicious patterns
• Report suspected money laundering or terrorism financing to relevant authorities
• Maintain detailed records of customer transactions and verification documents
• Implement risk-based approaches to customer due diligence

These obligations protect the integrity of financial systems and prevent criminal exploitation of betting platforms.

Customer Verification Procedures

All users must complete Know Your Customer (KYC) verification. This process involves:

Identity Verification: Submit government-issued identification documents confirming your name, date of birth, and photograph. Acceptable documents include National ID cards, passports, or driving licences.

Address Verification: Provide proof of residential address dated within the last three months. Acceptable documents include utility bills, bank statements, or official government correspondence.

Payment Method Verification: Confirm ownership of payment methods used for deposits and withdrawals. This may require bank statements, card images (with sensitive information masked), or payment provider screenshots.

Enhanced Due Diligence: Higher-risk accounts or large transactions may require additional verification, including source of funds documentation, wealth verification, or enhanced background checks.

Verification requests must be completed within specified timeframes. Failure to provide requested documentation may result in account restrictions or closure.

Transaction Monitoring

WinWin employs automated systems to monitor all platform transactions. Our monitoring processes identify:

• Unusual transaction patterns inconsistent with customer profiles
• Rapid deposits and withdrawals without significant betting activity
• Structured transactions designed to avoid reporting thresholds
• Transactions involving high-risk jurisdictions
• Multiple accounts linked by shared payment methods, devices, or IP addresses

Suspicious activities trigger manual reviews by our compliance team. During investigations, affected accounts may have transactions suspended pending resolution.

Consequences of Policy Violations

Violations of AML policies result in serious consequences:

Account Restrictions: Temporary limitations on deposits, withdrawals, or betting activities while investigations proceed.

Fund Freezing: Suspected proceeds of crime or terrorism financing may be frozen pending regulatory authority investigation.

Account Closure: Confirmed violations result in permanent account closure. Associated funds may be forfeited and reported to authorities.

Legal Reporting: We are obligated to report suspicious activities to financial intelligence units and law enforcement agencies. This reporting occurs without notifying the account holder, as required by law.

Legal Action: Criminal activities may result in prosecution under applicable laws.

Customer Cooperation

You must cooperate fully with verification requests and compliance investigations. This includes:

• Providing accurate, truthful information
• Responding promptly to documentation requests
• Explaining the source of funds used for gambling
• Answering questions about account activity

Refusal to cooperate will result in account restrictions or closure. We cannot process withdrawals until verification requirements are satisfied.

Reporting Suspicious Activities

If you become aware of potential money laundering or suspicious activities on our platform, report them to our compliance team immediately. Reports are treated confidentially and contribute to maintaining platform integrity.

WinWin respects your privacy and is committed to protecting your personal data. This section outlines how we collect, use, store, and protect your information in compliance with applicable data protection legislation.

Data Collection

We collect the following categories of personal information:

Registration Information: Name, date of birth, address, email, phone number, and identification documents provided during account creation and verification.

Transaction Data: Deposit and withdrawal records, payment method details, transaction amounts, and dates.

Usage Information: Betting history, game preferences, login times, IP addresses, device information, and platform interaction data.

Communication Records: Correspondence with customer support, including emails, chat transcripts, and phone recordings.

Technical Data: Cookies, browser information, operating system details, and location data collected through your device.

Data collection occurs when you register, use our services, contact support, or interact with our platform. Some information is collected automatically through cookies and similar technologies.

Data Usage

Your personal information serves the following purposes:

Account Management: Processing registrations, verifying identity, maintaining account records, and enabling platform access.

Service Provision: Processing bets, managing deposits and withdrawals, distributing winnings, and resolving disputes.

Legal Compliance: Fulfilling regulatory obligations, preventing fraud, conducting AML checks, and reporting to authorities when required.

Security: Protecting against unauthorized access, detecting suspicious activities, and investigating potential violations.

Communication: Sending account notifications, responding to inquiries, providing customer support, and delivering promotional offers (where consent is given).

Platform Improvement: Analyzing usage patterns, improving services, developing new features, and enhancing user experience.

We process personal data based on legal grounds including contractual necessity, legal obligations, legitimate interests, and consent where applicable.

Data Sharing

WinWin does not sell your personal information. We share data only in specific circumstances:

Service Providers: Payment processors, identity verification services, and technology providers who assist in platform operations. These partners are bound by confidentiality agreements.

Regulatory Authorities: Financial intelligence units, gambling regulators, and law enforcement agencies when legally required.

Legal Proceedings: Courts, arbitrators, or legal representatives when necessary to establish, exercise, or defend legal rights.

Business Transfers: Potential buyers or investors in case of corporate restructuring, merger, or acquisition, subject to confidentiality protections.

All data sharing complies with applicable privacy laws and is limited to what is necessary for specified purposes.

Your Rights

Under data protection legislation, you have the following rights:

Access: Request copies of personal data we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Deletion: Request deletion of your data, subject to legal retention requirements.

Restriction: Request limitation of processing in certain circumstances.

Portability: Receive your data in a structured, commonly used format for transfer to another service.

Objection: Object to processing based on legitimate interests or for direct marketing purposes.

Withdrawal of Consent: Withdraw consent for processing where consent was the legal basis, without affecting prior processing.

To exercise these rights, contact our data protection officer through the contact information provided on our website. We will respond within legally required timeframes.

Data Security

We implement technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Access controls limiting data access to authorized personnel
• Regular security assessments and vulnerability testing
• Employee training on data protection practices
• Secure data storage facilities and backup systems

Despite these measures, no system is completely secure. You share responsibility for security by maintaining confidential login credentials and reporting suspected unauthorized access immediately.

Data Retention

We retain personal data for as long as necessary to fulfill purposes outlined in this policy. Retention periods depend on:

• Legal and regulatory requirements (typically 5-7 years for financial records)
• Dispute resolution needs
• Business operational requirements

After retention periods expire, data is securely deleted or anonymized.

International Transfers

Your data may be transferred to and processed in countries outside Bangladesh where our service providers operate. We ensure adequate protection through legal mechanisms such as standard contractual clauses and adequacy decisions.

Changes to Privacy Policy

We may update this privacy policy to reflect legal, operational, or technological changes. Significant modifications will be communicated through email or platform notifications. Continued use of our services after changes constitutes acceptance.

WinWin prioritizes the security of your account, personal information, and financial transactions. We employ comprehensive security measures to protect against unauthorized access, fraud, and cyber threats.

Platform Security Infrastructure

Our technical security framework includes:

Data Encryption: All sensitive data transmitted between your device and our servers is protected using industry-standard SSL/TLS encryption protocols. This encryption prevents interception and unauthorized access to your information during transmission.

Secure Servers: Our infrastructure operates on secure, monitored servers with multiple redundancy systems. Regular security updates and patches protect against emerging vulnerabilities.

Firewall Protection: Advanced firewall systems block unauthorized access attempts and filter malicious traffic before it reaches our platform.

DDoS Protection: Distributed denial-of-service protection mechanisms ensure platform availability during attack attempts.

Database Security: Customer data is stored in encrypted databases with strict access controls. Sensitive information such as passwords undergoes additional hashing and salting processes.

Account Security Measures

Your account is protected through multiple security layers:

Two-Factor Authentication: Enable two-factor authentication (2FA) to add an extra verification step during login. This feature requires both your password and a time-sensitive code from your mobile device, significantly reducing unauthorized access risk.

Strong Password Requirements: Account passwords must meet minimum complexity standards, including length requirements and character diversity. We recommend using unique passwords not shared across other platforms.

Login Monitoring: Our systems track login attempts, locations, and device information. Suspicious login patterns trigger security alerts and may require additional verification.

Session Management: Automatic logout occurs after periods of inactivity to prevent unauthorized access on shared or public devices. Active sessions are displayed in your account settings, allowing you to terminate suspicious connections.

Account Alerts: Receive notifications for significant account activities, including logins from new devices, withdrawal requests, password changes, and security setting modifications.

Transaction Security

Financial transactions receive enhanced security protections:

Payment Gateway Security: We partner with PCI DSS compliant payment processors that maintain the highest security standards for financial data handling.

Transaction Verification: Large or unusual transactions may trigger additional verification requirements to confirm authorization.

Withdrawal Safeguards: Withdrawal requests to new payment methods undergo enhanced verification. Cooling-off periods may apply to protect against unauthorized withdrawal attempts following account compromise.

Fraud Detection: Real-time transaction monitoring systems identify potentially fraudulent activities based on behavioural analysis and pattern recognition.

Continuous Monitoring

WinWin maintains 24/7 security monitoring:

Activity Monitoring: Automated systems continuously analyze account activities, identifying anomalies that may indicate security breaches or fraudulent behaviour.

Threat Intelligence: We subscribe to security threat intelligence services that provide early warnings about emerging cyber threats and vulnerabilities.

Incident Response: Dedicated security teams respond immediately to detected security incidents, containing threats and mitigating potential damage.

Regular Audits: Independent security audits and penetration testing identify potential vulnerabilities before exploitation.

Your Security Responsibilities

Account security is a shared responsibility. You must:

• Create strong, unique passwords and change them regularly
• Enable two-factor authentication
• Keep login credentials confidential and never share them
• Use secure internet connections and avoid public Wi-Fi for sensitive transactions
• Log out after completing sessions, particularly on shared devices
• Keep contact information current to receive security alerts
• Install reputable antivirus and anti-malware software on your devices
• Report suspicious activities or unauthorized access immediately

Reporting Security Concerns

If you suspect your account has been compromised or notice suspicious activities, contact our security team immediately through:

• Emergency security hotline available in your account
• Email to our dedicated security response address
• Live chat support with immediate escalation protocols

Prompt reporting enables us to take protective measures, potentially preventing unauthorized transactions or data exposure.

Security Breach Response

In the event of a security breach affecting your personal data, we will:

• Investigate the incident promptly and thoroughly
• Notify affected users within legally required timeframes
• Implement remedial measures to prevent recurrence
• Report to regulatory authorities where required by law
• Provide guidance on protective actions you can take

Our commitment to transparency ensures you receive timely, accurate information about security matters affecting your account.