WinWin Rules and Regulations in Bangladesh

1. Scope of these general terms

These general terms apply to all access to and use of the WinWin platform by persons located in Bangladesh. They cover registration, operation of your account, bets and bonuses, and all services made available on the website or mobile application.

Using the platform in Bangladesh is subject to local legal requirements. It is your responsibility to ensure that betting is allowed for you under the laws and any regulations that apply to you.

2. Acceptance of terms and conditions

By completing registration, logging in, keeping an account active, depositing funds, placing a bet, claiming or using a bonus, or taking part in any event, you confirm that:

• You have read and understood these terms and conditions.
• You agree to be legally bound by them.
• You accept any additional rules that apply to specific services, bonuses, or events.

If you do not agree to these terms, you must stop using the platform and request closure of your account.

3. User requirements and eligibility

To open and use an account in Bangladesh, you represent and warrant that:

• You are at least 18 years old or above the minimum legal age for betting in your jurisdiction, whichever is higher.
• You are a resident or lawful temporary resident of Bangladesh at the time of using the services, unless local law or specific rules state otherwise.
• You are using the platform on your own behalf, not as an agent or on behalf of another person.
• You are not subject to any betting ban, court order, or regulatory restriction that would limit your right to gamble.
• Funds used for bets and deposits come from lawful sources.

Documentation may be requested at any time to prove your age, identity, and residence. Failure to provide accurate or complete information may result in refusal of registration, account suspension, or closure.

4. Account registration and management

To use real money betting services, you must complete registration and create an account. During registration you must:

• Provide true, accurate, and current personal details.
• Use your own name, address, and contact information.
• Keep login data and passwords secret and secure.

You agree to:

• Update information promptly when changes occur.
• Take reasonable steps to prevent unauthorised access to your account.
• Notify customer support immediately if you suspect any unauthorised use or security breach.

You are responsible for all activity carried out through your account, including bets placed, bonuses claimed, or changes made using your login details, unless we have confirmed account compromise and taken steps to block it.

Only one account per person is allowed. Duplicate or linked accounts may be suspended or closed, and bets or bonuses may be voided where permitted by local law and these terms.

5. WinWin rights to modify terms

The platform and its services may be updated or adjusted from time to time. To reflect such changes, these terms and conditions may also be amended.

• We may modify, update, or replace any part of the terms, bonus rules, betting rules, or payment rules.
• Changes will take effect once published on the official website or application, or on the date indicated in the update notice.
• Continued use of the account, placing bets, or using services after the effective date of changes will be treated as acceptance of the updated terms.

If you do not agree to updated terms, you must stop using the services and request account closure and withdrawal of available balances, subject to legal and compliance checks.

6. Proper use of the platform

You agree to use the platform only for lawful betting and gaming entertainment, in line with these terms and the legal framework in Bangladesh.

You must not:

• Use the services for fraudulent, criminal, or unauthorised purposes.
• Manipulate odds, events, or betting outcomes using technical tools, collusion, or unfair methods.
• Interfere with the normal functioning of the website, application, servers, or security systems.
• Use automated systems, bots, or scripts to place bets or access services, unless explicitly approved.
• Threaten, harass, or abuse customer support staff or other users.

We may restrict access, cancel bets, block bonuses, or close accounts if we reasonably suspect improper use, misuse of bonuses, match fixing, or any other unlawful or unfair conduct.

7. Content protection and intellectual property

All content on the platform, including logos, text, design, data, software, odds display, graphics, and event information, is protected by intellectual property rights. You receive a limited, non transferable licence to access and use the services for personal betting and entertainment only.

You must not:

• Copy, reproduce, or distribute platform content for commercial purposes.
• Modify, reverse engineer, or attempt to access the source code of any software.
• Use trademarks, logos, or other protected material without written permission where such permission is required.

Any unauthorised use of content may result in immediate termination of access and may lead to civil or criminal legal action where permitted by law.

8. Third party content and links

The platform may display odds, statistics, event data, payment options, or other content supplied by third party providers. While care is taken to keep such information accurate and current, no guarantee is given that third party content is error free or always up to date.

External links or references to other sites or services do not mean endorsement or responsibility for those sites. You access third party services at your own risk and must review any separate terms that apply to them.

9. Limitation of liability

To the fullest extent allowed by the applicable law of Bangladesh:

• The platform is provided on an “as is” and “as available” basis, subject to security and maintenance measures.
• No guarantee is given that services will be uninterrupted, error free, or free from technical failures.
• We are not liable for losses resulting from technical issues beyond reasonable control, such as internet outages, mobile network failures, power cuts, or software errors caused by third parties.

In particular:

• You are responsible for decisions to place bets and amounts staked on any event.
• You bear the risk of losing money on bets.
• We are not responsible for indirect or consequential damages, such as lost profits, data loss, or missed opportunities that may result from use of the platform.

Nothing in these terms will limit liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or restricted under applicable law.

10. Governing law and dispute handling

These terms and your use of the services by users in Bangladesh are governed by the laws that are designated in the main legal notice of the platform, subject to mandatory provisions of Bangladeshi law where they apply.

Any complaint about bets, bonuses, or account operation should first be sent to customer support, including relevant details and evidence. The platform will review and reply within a reasonable time.

If a dispute cannot be settled through internal procedures, it may be escalated according to the dispute resolution method stated in the main legal framework of the platform, such as arbitration or court proceedings, subject to local legal requirements.

1. Eligibility for placing bets

Before placing any bet on an event, you must:

• Hold an active, verified account in your own name.
• Be logged in using your personal credentials.
• Have sufficient available balance to cover the total stake.
• Satisfy age and local legal eligibility requirements.

Bets placed by minors or persons subject to betting restrictions may be voided, and any winnings may be cancelled, subject to local law and regulatory guidance.

2. Bet acceptance and confirmation

A bet is considered placed when you:

• Select the event and market.
• Check the odds and stake.
• Confirm the bet through the betting slip.

The bet becomes valid only once it has been accepted by the platform and appears in your betting history with a unique reference number. If any technical issue prevents proper registration, the bet is not considered accepted and no stake is deducted.

The platform may:

• Refuse any bet without giving a reason, subject to local legal obligations.
• Limit the stake or reduce the potential payout on certain events or markets.
• Suspend or remove betting markets where suspicious activity or integrity issues are detected.

3. Minimum and maximum stakes

For each event and market:

• A minimum stake amount applies, displayed in the betting slip before confirmation.
• A maximum stake or maximum potential win may apply per bet, per event, per user, or per day.

Limits depend on the type of event, market, and current odds. System may automatically reduce the stake to comply with limits, or refuse the bet if the requested stake or potential payout exceeds allowed thresholds.

4. Odds, markets, and event information

Odds and markets are provided for information and betting purposes and may change at any time before a bet is accepted. Once a bet is accepted, the odds used for settlement will not change, except in cases where:

• Bets are subject to rules on obvious errors in odds.
• An event is subject to adjustment rules announced in advance.

Event start times, scores, statistics, and other information are offered in good faith but are not guaranteed. It is your responsibility to read market descriptions and rules before placing a bet.

5. Calculation of wins and losses

After an event is completed and the official result is confirmed, bets are settled according to the published rules for that market.

Settlement principles generally include:

• For a winning bet, payout equals stake multiplied by settled odds, adjusted for any specific rules such as handicaps or partial voids.
• For a losing bet, the full stake is lost.
• For a void or cancelled bet, the stake is usually returned to your balance.
• For combination bets, if one selection is void, the bet may be recalculated based on remaining selections as described in multi bet rules.

Settlement is based on the official result declared by the relevant sports body, organiser, or data provider. Subsequent changes to results, such as disciplinary decisions, will generally not alter settlement unless specified in market rules.

6. Betting restrictions and limitations

To protect integrity and comply with legal and regulatory expectations, the platform may apply restrictions such as:

• Limits on maximum payout per bet, event, or user.
• Restrictions on bets involving certain competitions, participants, or events.
• Limits or blocks on bets placed by persons connected to an event, such as players, officials, or staff where such restrictions are required by regulations.
• Temporary or permanent exclusion from certain markets or bonuses for users showing risky or irregular betting patterns.

Where required, we may also cancel or void bets in cases of suspected match fixing, breach of event rules, or manipulation of odds.

7. Bet cancellation and void rules

A bet, once accepted, cannot usually be cancelled by the user. However, in certain situations the platform may void or adjust bets, for example:

• If a bet is accepted at odds that differ significantly from the general market level due to an obvious data or input error.
• If an event is postponed, abandoned, or cancelled and market rules state that bets will be void.
• If technical failures cause incorrect settlement or duplicate bets.
• If a bet is placed after an event has started where pre event betting was required and in play rules do not apply.

In any such case:

• The stake on void bets is normally returned.
• Any bonus funds tied to those bets may be adjusted in line with bonus terms.

8. Bonuses and free bet rules

Promotions, bonuses, and free bets provided to Bangladesh users are subject to specific terms available on the promotion page. By accepting a bonus or free bet, you agree to those additional conditions, which may include:

• Wagering requirements before funds become withdrawable.
• Restrictions on events, minimum odds, or markets where bonus funds can be used.
• Time limits for using or clearing a bonus.

In case of conflict between general terms and specific bonus conditions, the specific conditions for the promotion will apply to that bonus, as long as they comply with applicable laws and regulations.

1. General principles for payment operations

These payment rules explain how you can fund your account, request withdrawals, and manage monetary transactions as a user in Bangladesh.

By making a deposit or requesting a withdrawal you confirm that:

• You are the legitimate holder of the payment method used.
• Funds come from lawful sources and are used only for betting activities allowed under local law.
• You agree that all transactions may be reviewed for security, fraud prevention, and anti money laundering checks.

2. Available deposit methods

The platform may offer several deposit options for Bangladesh such as:

• Bank transfers.
• Local payment gateways.
• Mobile financial services.
• International payment cards where permitted.

The list of available methods, minimum and maximum limits, and any applicable fees is shown in the cashier section. Some providers may charge their own fees, which are outside our control.

Deposits:

• Are normally credited to your account once confirmed by the payment provider.
• May be delayed for technical or banking reasons.
• Can be reversed or adjusted if the payment fails or is charged back.

3. Withdrawal rules and requirements

Before withdrawing funds, you must:

• Complete all required identity and security checks.
• Use payment methods that are in your own name where such requirement applies.
• Satisfy any wagering conditions linked to bonuses or free bets.

As a general principle in Bangladesh:

• Withdrawals are made to the same method used for deposits when feasible.
• If this is not possible, a suitable alternative method may be offered, subject to security checks.
• Minimum and maximum withdrawal limits apply per request, per day, or per month.

The platform may split large withdrawals into several payments to comply with internal and regulatory limits.

4. Processing times and delays

Indicative processing times are displayed in the cashier section and depend on the chosen method and banking system. Typical time frames include:

• Instant or near instant processing for some electronic methods.
• Several business days for bank transfers, depending on the bank and intermediary institutions.

Additional time may be needed:

• When KYC or anti money laundering checks are pending.
• During public holidays or banking system downtimes.
• When manual review is required due to security alerts or irregular transactions.

5. Verification, KYC, and AML controls

To comply with KYC and anti money laundering obligations, the platform may request:

• Proof of identity such as national ID or passport.
• Proof of address such as utility bill or bank statement.
• Proof of ownership for payment methods used.
• Information about the source of funds where required by regulations.

You agree to provide accurate and valid documents within the requested time. Failure to provide such documents may lead to:

• Suspension of deposits and withdrawals.
• Temporary account restriction.
• Closure of the account and reporting to competent authorities, if required by law.

6. Transaction restrictions and monitoring

The platform reserves the right to:

• Set or adjust limits for deposits, withdrawals, and total turnover.
• Block or delay transactions that appear irregular or contradict responsible gambling settings.
• Refuse or reverse deposits if a payment provider or bank refuses to process them.
• Cancel winnings derived from fraudulent deposits or misuse of payment methods, subject to legal provisions.

Transactions may be monitored to detect patterns linked to fraud, abuse of bonuses, or money laundering. Account activity may be reported to relevant authorities where required by law.

7. Currency and conversion

The main operating currency for Bangladesh users is indicated in the cashier section. If you use a payment method in a different currency:

• Conversion will take place at the rate applied by the payment provider or bank.
• Additional conversion fees may be charged by third party providers.

The platform is not responsible for losses due to exchange rate fluctuations or third party conversion fees.

8. Cancellation and refund of operations

Once a deposit or withdrawal request has been submitted, it may not be possible to cancel it if processing has already started. In some cases:

• A pending withdrawal may be cancelled by you in the cashier section, returning the amount to your account balance.
• A deposit that fails or is reversed by the provider will be deducted from your balance if it was previously credited.

Refunds of deposits will only be considered in line with legal obligations and internal policies. The platform is not required to grant a refund of bets that have already been settled.

1. Commitment to responsible betting

The platform supports responsible betting and aims to reduce the risk of gambling related harm for users in Bangladesh. Betting should remain a form of recreation, never a way to solve financial problems or cover debts.

You are encouraged to:

• Read all information about responsible use of betting services.
• Monitor time and money spent on bets and bonuses.
• Avoid gambling when tired, stressed, or under the influence of alcohol or drugs.

2. Self control tools and limits

To help you manage your activity, several control options may be available in your account settings:

• Deposit limits: Daily, weekly, or monthly limits on the amount you can deposit.
• Loss limits: Caps on the net amount you can lose over a set period.
• Session limits: Restrictions on the length of a single betting session.
• Reality checks: On screen notifications reminding you of time spent and net result of your bets.

Changes to limits:

• Stricter limits may apply immediately or quickly.
• Looser limits may take effect only after a cooling off period, to prevent impulsive decisions.

3. Time out and self exclusion

If you feel that betting is affecting your life, finances, or relationships, you can:

• Request a short term time out, during which you cannot place bets or claim bonuses.
• Choose long term self exclusion, meaning your account is blocked for a defined period or permanently.

During self exclusion:

• Access to betting services is disabled.
• Marketing messages and bonus offers are reduced or stopped where technically possible.

Ending or changing self exclusion is subject to local legal rules and internal procedures, including possible cooling off periods.

4. Identifying problem gambling

You may be facing gambling problems if you notice signs such as:

• Spending more money on bets than you planned.
• Chasing losses by increasing stakes.
• Hiding gambling activity from family members.
• Neglecting work, study, or personal duties to bet.
• Borrowing money to fund your betting.

If any of these points apply to you, consider using self control tools immediately and seek professional support.

5. Support and assistance resources

While Bangladesh has limited formal gambling treatment networks, there are general mental health and counselling services, as well as international organisations that provide practical guidance in English and other languages. Examples include:

• Local mental health clinics and counselling centres in major cities such as Dhaka, Chattogram, and Khulna.
• International help resources and online support groups focused on gambling problems.
• General mental health hotlines and NGOs providing crisis counselling.

You are encouraged to contact a medical professional, psychologist, or counsellor if you feel your betting behaviour is out of control.

6. Protection of minors

Access to betting services is strictly limited to adults. To help prevent minors in Bangladesh from using betting accounts:

• Registration includes age checks and may require identity verification.
• Users are responsible for keeping login credentials safe and logging out after use.
• Parents and guardians are advised to use parental control tools on shared computers and mobile devices.

Any attempt by minors to register or place bets may result in account closure and voiding of bets in line with applicable rules.

1. Legal obligations for AML and CFT

The platform is committed to fighting money laundering and the financing of terrorism in line with relevant international standards and any requirements that apply to users in Bangladesh.

Betting accounts must not be used to disguise the origin of funds, move money between parties, or participate in any illegal financial activity. All transactions are subject to monitoring and review.

2. Know Your Customer (KYC) verification

To comply with AML and counter financing of terrorism obligations, the platform may require KYC checks before allowing full use of services or before certain payment thresholds are reached.

KYC may include:

• Collection of full name, date of birth, and residential address.
• Verification of identity documents such as passport, national ID, or driving licence.
• Verification of address using utility bills, bank statements, or official correspondence.
• Verification of payment method ownership where necessary.

Additional information may be requested to clarify the purpose of the account and the source of funds, in line with risk based AML standards.

3. Transaction monitoring and suspicious activity detection

The platform uses automated and manual tools to review user activity and transactions. These tools may consider factors such as:

• Unusual patterns of deposits and withdrawals.
• High value transactions inconsistent with a user’s profile.
• Rapid turnover of funds without genuine betting activity.
• Use of multiple payment methods or accounts that appear linked.
• Bets placed in patterns that suggest collusion, match fixing, or other illegal activity.

Where activity is assessed as suspicious under applicable AML criteria, the platform may:

• Ask for additional information or documents.
• Delay processing of withdrawals.
• Restrict or block certain operations.
• File reports with relevant authorities where legally required.

4. Consequences of AML policy breaches

Breach of AML rules, refusal to provide KYC documents, or engagement in suspicious activity may lead to:

• Temporary or permanent account suspension.
• Freezing of funds while investigations are carried out.
• Closure of the account and forfeiture of certain balances where permitted by law.
• Reporting of the case and user data to competent financial intelligence units or law enforcement authorities.

The platform reserves the right to refuse opening an account, deny access to bonuses, or close an existing account if AML or counter terrorism financing risks are deemed unacceptable.

5. User responsibilities under AML rules

You agree to:

• Provide accurate and up to date information during registration and later KYC reviews.
• Use only payment methods legally registered to you.
• Inform us promptly if any details change, such as address or name.
• Cooperate fully in any AML related review or investigation.

You must not:

• Allow others to use your account or payment methods.
• Attempt to deposit or withdraw funds on behalf of third parties.
• Use the platform to transfer money rather than to participate in betting services.

1. Data protection principles

The platform respects your privacy and handles personal data in line with recognised data protection standards and any applicable privacy legislation for users in Bangladesh.

Personal data is processed lawfully, fairly, and for specific purposes connected to the operation of betting services, payment processing, legal compliance, and account security.

2. Types of personal data collected

When you register and use your account, the platform may collect and process the following categories of data:

• Identification data: name, date of birth, gender.
• Contact data: address, email, phone number.
• Account data: username, password (stored securely), account settings, betting history, bonus use.
• Payment data: limited payment card details, bank information, transaction history.
• Technical data: IP address, device identifiers, browser type, access logs.
• Verification data: copies of identity and address documents, KYC forms.

Sensitive data is only collected where required by law or necessary for security checks and is handled with enhanced safeguards.

3. Purposes of data use

Personal data may be used for:

• Creating and managing your account.
• Processing deposits, withdrawals, and settlement of bets.
• Operating betting services, bonuses, and promotions.
• Verifying identity, preventing fraud, and conducting AML checks.
• Monitoring compliance with legal obligations and responsible gambling rules.
• Communicating account updates, service messages, or mandatory notices.

Direct marketing communications may be sent where permitted by law and your preferences. You can change communication preferences in your account or by contacting support.

4. Data sharing and international transfers

Your data may be shared, on a need to know basis, with:

• Internal teams responsible for customer service, risk, payments, and compliance.
• Payment providers, banks, and financial institutions that handle your transactions.
• External service providers that supply IT, hosting, data storage, and analytical services.
• Regulatory bodies, law enforcement agencies, or courts where disclosure is required by law or to protect rights.

Where data is transferred outside your country, appropriate safeguards such as contractual protections and security measures are applied in line with applicable data protection standards.

5. Data retention

Personal data is kept only for as long as necessary for the purposes for which it was collected, including:

• Operation of your account and provision of services.
• Compliance with record keeping obligations under AML and financial regulations.
• Handling of disputes, complaints, and legal claims.

After the retention period ends, data is securely deleted or anonymised so it can no longer be linked to you.

6. User rights regarding personal data

Subject to local legal conditions and identity verification, you may have the following rights:

• Right to access: request a copy of personal data held about you.
• Right to rectification: request correction of inaccurate or incomplete data.
• Right to deletion: request deletion of data where it is no longer needed or where permitted by law.
• Right to restriction: request limitation of processing in certain circumstances.
• Right to objection: object to specific types of processing, such as direct marketing.

To exercise these rights, you may contact customer support or use tools in your account area. Certain requests may not be granted if data must be kept to comply with AML, financial, or legal duties.

7. Cookies and tracking technologies

The platform may use cookies and similar technologies to:

• Maintain a secure login session.
• Remember your preferences and language settings.
• Analyse traffic and usage patterns to improve services.

You may manage cookie settings through your browser. Disabling essential cookies may affect your ability to log in or use some features of the site or application.

1. Security commitments

The platform maintains technical and organisational measures designed to protect user accounts, personal data, and financial transactions for users in Bangladesh. These measures are regularly reviewed and upgraded in line with technological developments and risk assessments.

While no system can guarantee absolute security, reasonable steps are taken to reduce the risk of unauthorised access, misuse, or disclosure of information.

2. Technical protection measures

Security controls may include:

• Encryption of data in transit between your device and the platform using industry standard protocols.
• Secure storage systems to reduce risk of data loss.
• Segregation of financial data and restricted access controls for sensitive information.
• Regular security testing, monitoring, and system updates.

Payment transactions are processed through reputable providers that apply their own security standards and controls.

3. Account level security

To keep your account safe, the platform provides and may require certain features such as:

• Strong password rules.
• Optional or mandatory two factor authentication methods where supported.
• Automatic logout after a period of inactivity.
• Alerts for unusual login locations or device changes.

You are responsible for:

• Choosing a unique and strong password.
• Not sharing login details with any other person.
• Logging out after every session, especially on shared devices.
• Informing support at once if you suspect that someone else knows your credentials.

4. Monitoring and incident response

The platform monitors systems to detect suspicious behaviour, technical failures, and attempted security breaches. Where a serious incident is identified:

• Emergency measures are taken to limit impact, such as blocking access or disabling certain services.
• Affected systems are investigated to determine cause and scope.
• When required by law, users and relevant authorities are informed about the incident and given instructions on steps they should take.

5. User responsibilities for secure use

In addition to internal measures, overall security depends on how you use the services. You agree to:

• Install and update antivirus and security software on your devices.
• Use secure and private internet connections when accessing your account.
• Avoid accessing your account from public computers or unprotected networks where possible.
• Be cautious of phishing attempts, fake messages, or fraudulent sites pretending to represent the platform.

The platform is not responsible for losses arising from your failure to follow basic security precautions, subject to any rights you may have under applicable consumer protection or financial laws.