WinWin Bangladesh Support and Customer Service

Chat connects you directly with a customer service agent in real-time. This method works best for urgent questions that need immediate answers.

• Access: Click the chat icon in the bottom right corner of any page on the WinWin website or mobile app
• Best for: Login issues, deposit confirmations, withdrawal status, bonus activation, quick account questions
• Hours: Available 24 hours a day, 7 days a week
• Languages: English and Bengali
• Response time: Usually under 2 minutes during peak hours, instant during off-peak periods
• Speed tip: Have your account number or registered mobile number ready before starting the conversation. State your issue clearly in the first message.

Send detailed queries through email when you need to attach documents or explain complex situations. This channel suits non-urgent matters that require thorough investigation.

• Address: [email protected] (general), [email protected] (VIP members), [email protected] (transaction issues)
• Best for: KYC document submission, payment disputes, detailed complaints, account verification, bonus terms clarification
• Languages: English and Bengali accepted
• Response time: Within 24 hours for standard queries, 4-6 hours for payment-related issues
• Speed tip: Use a clear subject line like “Withdrawal Pending – Account 12345” or “KYC Document Upload”. Include your registered phone number and account ID in every message. Attach screenshots when reporting errors.

Call the customer support phone line for immediate voice assistance. This option works best when you need to verify your identity or discuss sensitive account matters.

• Number: +880-1XXX-XXXXXX (local rate), available from Bangladesh
• Best for: Account security concerns, immediate withdrawal approval, disputed transactions, identity verification
• Hours: 24/7 service, Bengali and English speaking agents
• Wait time: Typically 1-3 minutes during business hours, under 1 minute late night
• Speed tip: Call during off-peak hours (2 AM – 8 AM Bangladesh time) for faster connection. Keep your registered mobile number, account ID, and last deposit amount ready for verification. Avoid background noise for clear communication.

Reach the support team through popular messaging platforms for convenient, mobile-friendly assistance. These channels offer flexibility for users who prefer app-based communication.

• WhatsApp: +880-1XXX-XXXXXX (save the number and send “Hello” to start)
• Telegram: @WinWinSupportBD (search username and click Start)
• Facebook Messenger: facebook.com/WinWinBangladesh (send a direct message)
• Best for: General questions, promotional queries, app download help, quick updates on existing tickets
• Response time: WhatsApp and Telegram typically reply within 5-10 minutes, Facebook within 30 minutes
• Speed tip: Send one clear message with your question rather than multiple short texts. Include your account number if asking about your specific account. Check the platform’s “last seen” status to know when agents are most active.

Get specialized help for technical problems affecting your gaming experience or account access. This department handles platform malfunctions and system errors.

• Email: [email protected]
• Chat: Select “Technical Issue” from the chat menu for priority routing
• Phone: Same number as general helpline, press 2 for technical support
• Best for: Game loading errors, payment gateway failures, login problems, app crashes, bet settlement disputes, bonus not crediting
• Response time: Critical issues (cannot access account) resolved within 1 hour, non-critical issues within 4 hours
• Speed tip: Take a screenshot of any error message or code. Note the exact time the problem occurred. Provide your device type (Android/iOS/Desktop) and browser name. Clear your cache and cookies before contacting if you face loading issues—mention you’ve tried this step.

Enjoy faster response times and dedicated agents when you reach VIP status. Priority handling ensures your concerns receive immediate attention from senior staff.

• Access: VIP members receive dedicated contact details via email after qualification
• Qualification: Deposit and wager thresholds vary by tier (Silver, Gold, Platinum). Check the VIP section of your account dashboard
• Channels: Direct phone line, dedicated WhatsApp number, priority email address, VIP-only chat queue
• Best for: Large withdrawals, custom betting limits, exclusive bonus requests, account manager assistance
• Response time: Under 30 seconds for chat, immediate phone answer, email replies within 2 hours
• Benefits: Skip standard queues, 24/7 personal account manager, faster KYC approval, higher withdrawal limits. VIP members can request callbacks at preferred times rather than waiting on hold.