Responsible Gaming

Gambling always carries a risk of losing money. You should only play using funds that you can afford to lose, never money needed for bills, debts, or family needs.

To keep your gambling safe and controlled:

• Set a clear budget for betting and stick to it every time you play.
• Decide in advance how much time you will spend playing and respect that limit.
• Treat any money you stake as the cost of entertainment, not as an investment or income source.
• Avoid chasing losses; accept them as part of gambling and stop when you reach your limit.
• Keep your everyday life in balance so that work, study, family, and social life stay more important than betting.
• Do not gamble when you feel stressed, depressed, angry, or under the influence of alcohol or drugs.

Players on WinWin can use responsible gaming tools to set limits, control spending, and take breaks whenever needed. These protections help you enjoy gambling safely while protecting your finances and emotional health.

Gambling addiction is a serious condition that can affect your money, relationships, and mental health. Early warning signs can help you notice when betting is moving from entertainment to harmful behaviour.

Common indicators that you or someone close to you may have a gambling problem:

• Thinking about betting too often, even when you should focus on work, study, or family.
• Needing to stake more money or play for longer to feel the same level of excitement.
• Finding it hard to stop gambling once you start, even after reaching your set limits.
• Chasing losses by placing new bets to recover money already lost.
• Hiding or lying about gambling activity, time spent, or money used.
• Using gambling to escape from stress, loneliness, sadness, or other emotional problems.
• Borrowing money, selling belongings, or using credit to finance betting.
• Falling behind on bills, rent, loans, or family responsibilities due to gambling.
• Feeling restless, annoyed, or anxious when trying to cut down or stop playing.
• Ignoring friends, family, work, or studies because betting has become your main focus.

If you notice several of these signs, gambling may be turning into addiction and needs attention from you and, if possible, from professionals.

Betting addiction requires honest self-assessment and structured steps to regain control. You do not have to handle it alone; practical measures and support can reduce harm and protect your wellbeing.

Practical recommendations to manage or prevent gambling addiction:

• Be honest about your gambling behaviour and admit if it is causing financial or emotional harm.
• Set strict daily, weekly, or monthly deposit and loss limits on your account and do not raise them when you feel pressure.
• Use time limits and reality checks to track how long you play and to remind yourself when to stop.
• Take regular breaks from gambling, including short pauses during sessions and longer cooling-off periods when needed.
• Consider temporary or long-term self-exclusion from your account if you feel control is slipping.
• Remove saved payment methods and reduce access to easy funding of your betting activity.
• Avoid gambling apps, groups, and social media pages that trigger urges to bet more.
• Share your concerns with someone you trust so you are not facing the problem alone.
• Seek professional counselling or local mental health support to address underlying stress, anxiety, or depression.
• Keep written records of your spending, debts, and time spent gambling so that you see the real impact and can track improvement.

WinWin encourages all players to use responsible gaming tools early, before habits become harmful, and to seek external help if self-control measures are not enough.

If you feel that gambling is harming your life, professional help and community support can make a strong difference. Support is available in Bangladesh and internationally for people facing betting addiction and for their families.

Useful organisations and resources for support:

• National Institute of Mental Health (NIMH), Dhaka – Government mental health services that can guide you to counselling and psychiatric care in Bangladesh. Website: https://nimh.gov.bd/
• Bangladesh Association of Psychiatrists – Directory of qualified psychiatrists who can help address addiction and related mental health issues. Website: https://bapbd.org/
• Psychiatric help at Bangabandhu Sheikh Mujib Medical University (BSMMU) – Tertiary care centre providing mental health services. Website: https://bsmmu.edu.bd/
• Moner Bondhu – Local platform offering mental health counselling, online and by phone, in Bangla and English. Website: https://monerbondhu.org/
• Anonno Psychotherapy and Counselling Center – Private counselling service for emotional and behavioural problems, including addiction. Website: https://anonno.com.bd/
• Gamblers Anonymous (international) – Global fellowship offering online meetings and self-help resources for compulsive gambling. Website: https://www.gamblersanonymous.org/
• GamCare (international) – Free information and self-help tools for gambling problems, accessible online. Website: https://www.gamcare.org.uk/

These services are independent from WinWin and can offer confidential advice, diagnosis, and treatment options for gambling-related issues.

If you are worried about your gambling behaviour or see signs of addiction, you can contact WinWin customer support for guidance on responsible gaming tools. Our team can help you apply limits, close your account, or find further information about professional help.

Ways to contact WinWin support for players in Bangladesh:

• Live chat: Access live chat support through the help section of your account for real-time assistance.
• Email support: Send a detailed description of your situation and questions to our dedicated support email address listed in the contact section of the site.
• In-site help form: Submit a request through the online form in the support area so our team can review your case and respond.
• Responsible gaming requests: Use the responsible gaming page in your account settings to request limit changes, self-exclusion, or account closure, followed by confirmation from support.

Customer support will treat any information about gambling addiction concerns as confidential and will respond in line with our responsible gaming policy.