Responsible Gaming

All forms of gambling carry inherent financial risk. You can lose money when placing bets. This is a fundamental reality you must accept before playing.

At WinWin, we believe in empowering players with knowledge and control. You have access to various tools that help manage your betting behaviour. Set limits on deposits, wagers, and session time. Take regular breaks. Never chase losses or bet more than you can afford to lose.

Responsible gaming means treating betting as entertainment, not as income. You should never borrow money to gamble. Keep your priorities clear—family, work, and health come first. If gaming stops being fun, it’s time to reassess your approach.

Our platform supports your right to enjoy betting without compromising your financial stability or emotional health. Use the available controls. Make informed decisions. Play within your means.

Gambling addiction is a serious condition that affects many individuals. Recognising the warning signs early can prevent severe consequences.

• You spend more time and money on betting than planned
• You feel restless or irritable when trying to cut down
• You hide your gambling activity from family and friends
• You borrow money or sell possessions to fund betting
• You neglect work, studies, or family responsibilities
• You chase losses by placing increasingly larger bets
• You gamble to escape problems or relieve stress
• You lie about the amount of time or money spent
• You experience guilt, anxiety, or depression related to betting
• You have made unsuccessful attempts to stop or reduce gambling

If several of these signs apply to you, seek help immediately. Addiction is not a personal failure. It requires professional support and treatment.

Preventing and addressing gambling problems requires active steps. WinWin offers practical recommendations to help you stay in control.

• Set strict deposit limits before you start playing
• Establish a fixed budget for gaming and never exceed it
• Set time limits for each session and stick to them
• Take regular breaks—step away from the screen hourly
• Never gamble when upset, stressed, or under the influence
• Keep track of all money spent and time invested
• Use self-exclusion tools if you feel you’re losing control
• Talk to someone you trust about your gambling habits
• Seek professional counselling if warning signs appear
• Remember that gambling is not a solution to financial problems

These measures work best when applied consistently. Protect yourself by staying vigilant and honest about your behaviour.

You don’t have to face gambling addiction alone. Multiple organisations in Bangladesh provide confidential support and professional guidance.

• National Mental Health Institute (NIMH) – Offers counselling and treatment for addiction issues. Visit www.nimh.gov.bd or call +880-2-9004671
• Bangladesh Association of Psychiatrists – Provides referrals to qualified therapists. Contact through www.bap.org.bd
• Gamblers Anonymous (International) – Peer support groups available online. Visit www.gamblersanonymous.org
• BeGambleAware – Educational resources and self-assessment tools. Access at www.begambleaware.org
• GamCare – Free counselling and support services. Visit www.gamcare.org.uk

These organisations respect your privacy and offer non-judgmental assistance. Reach out today if you need support.

If you’re experiencing difficulties with addiction or need assistance with responsible gaming tools, our support team is here for you. WinWin takes player wellbeing seriously and provides multiple contact channels.

• Live Chat – Available 24/7 through the website. Click the chat icon to connect instantly with a support representative
• Email – Send your enquiry to [email protected]. We respond within 24 hours
• Phone – Call our Bangladesh helpline at +880-XXXXXXXXX (available daily from 9 AM to 11 PM)
• Contact Form – Submit a detailed message through the “Contact Us” page on our website
• Social Media – Reach us on Facebook or Telegram for quick responses

Our team can help you set deposit limits, activate self-exclusion, or provide information about external support services. Your privacy is protected in all communications.