WinWin Privacy Policy

The operator collects personal information necessary to provide services, including:

• Full name and date of birth
• Contact details (email address, phone number)
• Payment and financial transaction records
• Account activity and betting history
• Device information and IP addresses

This information is collected to verify identity, process transactions, prevent fraud, and deliver a secure gaming environment. Technical and organisational measures are implemented to protect data against unauthorised access, loss, or misuse. These measures include encrypted data transmission, secure storage systems, and restricted access protocols.

Users have the right to access, correct, or request deletion of their personal information at any time. The processing of data complies with the laws of Bangladesh and international best practices for online services. All information is handled transparently and only for lawful purposes outlined in this policy.

Personal data collected by the operator is used for the following purposes:

• Account Management: To create, maintain, and secure user accounts
• Transaction Processing: To facilitate deposits, withdrawals, and payment verification
• Service Improvement: To analyse usage patterns and enhance platform functionality
• Marketing Communications: To send promotional offers, updates, and relevant information (with user consent)
• Analytics and Reporting: To monitor site performance and user behaviour for optimisation
• Regulatory Compliance: To meet legal obligations, including anti-money laundering and identity verification requirements

All processing is conducted lawfully, transparently, and only for purposes explicitly communicated to users. Data is never sold to third parties for commercial gain. The operator retains information only as long as necessary to fulfil the purposes described or as required by law.

Users can access, update, or delete their personal data by contacting customer support or using account management tools available on the platform. Requests for correction or deletion are processed within a reasonable timeframe, subject to legal and operational requirements.

To update information:

1. Log in to the user account
2. Navigate to account settings
3. Modify the relevant fields and save changes

To request data deletion, users must submit a formal request via email or customer support channels. Certain information may be retained for regulatory compliance or dispute resolution purposes even after account closure.

By using the platform, users consent to security checks and the processing of payment data by authorised payment service providers. These providers operate under strict confidentiality and data protection standards to ensure the safety of financial transactions.

The platform is intended exclusively for users aged 18 years and above. Individuals under the legal gambling age in Bangladesh are strictly prohibited from registering or using the services.

The operator cannot independently verify the age of users without proper documentation. However, if it is discovered that personal information has been collected from a minor, immediate steps will be taken to remove such data from the system.

Parents or legal guardians who become aware that a child has provided personal information to the operator should contact customer support immediately. Upon verification, the account will be closed and all associated data will be permanently deleted in accordance with applicable regulations.

Personal information may be transferred to, processed, and stored in countries outside Bangladesh where the operator’s partners, service providers, or data centres are located. These transfers are necessary to deliver services and maintain platform functionality.

By using the platform, users consent to the international transfer of their personal data. All partners and third-party processors are required to maintain confidentiality and adhere to data protection standards equivalent to those described in this policy.

The operator ensures that appropriate safeguards are in place to protect personal information during international transfers. These safeguards include contractual agreements, encryption protocols, and compliance with recognised data protection frameworks.

This disclaimer may alter the scope or legal effects of certain rules outlined in this Privacy Policy. The disclaimer becomes effective when the user accepts the policy through registration, continued use of the platform, or explicit acceptance of updated terms.

Acceptance is demonstrated by:

• Completing the registration process
• Clicking “I Agree” or similar consent buttons
• Continuing to use services after policy updates

The operator reserves the right to modify this policy at any time. Users will be notified of material changes via email or prominent notices on the website. Continued use of the platform after changes are published constitutes acceptance of the revised policy.

Cookies are small text files stored on a user’s device when visiting the website. They enable the platform to recognise users, remember preferences, and improve the overall experience.

Cookies are used for:

• Statistics: To collect anonymous data on website traffic and user behaviour
• Behaviour Analysis: To understand how users interact with different features
• Personalisation: To tailor content and offers based on user preferences
• Site Improvement: To identify technical issues and optimise performance

Cookies are retained for a maximum of one year unless deleted by the user. Users can manage or disable cookies through their browser settings, though this may affect the functionality of certain features on the platform.

By registering, accessing, or using the platform, users confirm that they have read, understood, and fully accepted this Privacy Policy. Acceptance is binding and indicates agreement to all terms and conditions outlined in this document.

The current version of the policy prevails over any previous versions. Users are encouraged to review the policy periodically to stay informed about how personal information is collected, used, and protected.

If users do not agree with the terms of this policy, they should discontinue use of the platform immediately. Continued use constitutes ongoing acceptance of the policy and any future amendments.

Personal information may be shared with third parties under the following circumstances:

• Legal Obligations: To comply with laws, regulations, court orders, or government requests
• Dispute Resolution: To resolve disputes, enforce agreements, or protect the rights and safety of users and the operator
• Service Providers: To facilitate payment processing, customer support, marketing, and technical operations

Third parties with whom information is shared are listed on the website where applicable. If not listed, users will be informed of the purpose and scope of data sharing before information is disclosed.

By providing personal information, users consent to sharing with authorised third parties under the conditions outlined in this policy. All third parties are bound by confidentiality agreements and are required to handle data responsibly and securely.

The platform may contain links to external websites operated by third parties. These websites have their own privacy policies and data handling practices that are independent of this policy.

The operator is not responsible for the privacy practices or content of external websites. Users are advised to review the privacy policies of any third-party websites they visit before providing personal information.

Caution is recommended when navigating to external sites. The operator makes no representations or warranties regarding the security, accuracy, or reliability of third-party websites linked from the platform.