WinWin Privacy Policy

This platform collects and processes personal data needed to provide legal online gambling and betting services to users in Bangladesh. The categories of personal information may include:

• Identity data: full name, date of birth, gender, national ID or passport copy, and age‑verification documents
• Contact data: address, mobile number, email address, preferred language
• Account data: username, encrypted password, security questions, account settings
• Transaction data: deposits, withdrawals, betting history, game activity, account balance, payment method details (stored in line with payment provider standards)
• Technical data: IP address, device type, browser, operating system, log files, approximate location based on IP
• Communication data: messages sent to customer support, complaint records, verification and compliance correspondence

Personal data is collected for the following purposes:

• Creating, verifying, and managing user accounts
• Providing casino and sportsbook services allowed under Bangladesh law
• Processing payments, bonuses, and withdrawals
• Monitoring activity for fraud prevention and anti‑money laundering checks
• Fulfilling tax, reporting, and record‑keeping duties where applicable
• Maintaining security, performance, and integrity of the systems

Technical and organisational security measures include:

• Encryption of sensitive data during transfer and storage, where appropriate
• Segregated databases, access controls, and role‑based permissions for staff
• Regular security monitoring, logging, and incident response procedures
• Use of secure payment gateways and PCI‑oriented practices by payment partners
• Internal policies on confidentiality and staff training on data protection

Users based in Bangladesh have the following privacy rights, subject to applicable law and verification of identity:

• Right to access: request a copy of personal data processed by the operator
• Right to correction: ask to update or correct inaccurate or incomplete information
• Right to deletion: request deletion of personal data, where processing is no longer required or legally justified
• Right to restriction: request limited processing in defined situations
• Right to objection: object to certain types of processing, including direct marketing
• Right to withdraw consent: withdraw consent where processing is based on consent, without affecting past lawful processing

This Privacy Policy is designed in line with recognised international data protection standards, including principles similar to the EU General Data Protection Regulation, and takes into account the legal framework of Bangladesh, such as the Digital Security Act 2018 and other applicable regulations on data and online services.

Personal information is collected and used only for lawful and specified purposes. Main uses include:

• Account setup and management
  • Verifying age and identity when creating or updating an account
  • Managing login details, security settings, and responsible gaming tools
• Delivery of online casino and sportsbook services
  • Enabling deposits, bets, games, and withdrawals
  • Recording results, wins, losses, and loyalty or reward activity
• Payments and financial processing
  • Processing deposits, withdrawals, and refunds through authorised payment providers
  • Conducting financial checks for fraud prevention and anti‑money laundering compliance as required under international and local guidelines
• Service quality, maintenance, and improvement
  • Monitoring system performance and usage trends
  • Fixing technical issues and improving user experience
  • Analysing aggregated and anonymised data to improve game selection and betting products
• Personalisation and responsible gaming
  • Adapting content, language, and settings based on user preferences
  • Identifying patterns that may indicate gambling‑related harm and applying responsible gaming measures
• Marketing and communication (subject to consent)
  • Sending service notices, important account messages, and security alerts
  • Providing promotional messages by email, SMS, or onsite notifications where the user has given consent and where such messages are permitted
  • Allowing users to change marketing preferences or opt out at any time
• Legal, regulatory, and risk management
  • Complying with applicable laws of Bangladesh and other jurisdictions where service providers operate
  • Handling disputes, chargebacks, investigations, audits, and regulatory inspections
  • Enforcing terms of use and protecting the legitimate interests of the operator, users, and trusted partners

Processing is based on one or more lawful grounds, such as user consent, contractual necessity, legal obligations, and legitimate interests, and is conducted in a transparent and proportionate manner.

Users in Bangladesh can exercise their rights to access, update, and delete personal data stored in their account records.

How to access and update personal data

• Basic account and contact information can usually be reviewed and updated directly in the account settings section.
• For additional data or for formal access requests, users may contact customer support and submit a request, subject to identity verification.
• The operator may ask for supporting documents (for example, ID copy) to ensure that the request is legitimate and to protect the account from unauthorised access.

Correction and deletion procedures

• Correction: If any personal information is incomplete or inaccurate, a user may request correction. Reasonable steps will be taken to update records without unreasonable delay.
• Deletion: Users may request deletion of personal data where there is no valid legal ground for ongoing processing. Data that must be kept for legal, regulatory, tax, or anti‑money laundering reasons will be retained for the required period and then securely destroyed.
• Restriction: In some cases, processing may be restricted rather than fully deleted, for example, while a dispute or investigation is ongoing.

Security checks and payment processing

By creating an account and using this website, a user gives consent for:

• Security and identity checks, including verification against databases used to prevent fraud, money laundering, and misuse of online gambling services.
• Processing of payment information by banks, card schemes, mobile financial service providers, and other authorised payment institutions that support transactions in Bangladesh and abroad.

These third‑party payment providers handle personal and financial data under their own legal duties and security standards. The operator takes reasonable steps to ensure that such partners maintain confidentiality and adequate protection of personal information.

This online casino and sportsbook service is strictly limited to persons aged 18 years or older. Opening an account or using gambling services is not allowed for minors under the laws and cultural norms of Bangladesh.

• During registration, users confirm that they are at least 18 years old.
• Age verification checks may be conducted by requesting identity documents or other proof of age.
• It is not possible to independently verify every user’s age without supporting documents. For this reason, parents and legal guardians are strongly advised to monitor online activities of minors using their devices.

If a parent or legal guardian becomes aware that a minor has provided personal data or created an account:

• They should contact customer support immediately and provide proof of guardianship.
• Once verified, the account will be blocked, bets and transactions will be reviewed, and personal information of the minor will be deleted as soon as permitted by law and regulatory record‑keeping rules.

The operator does not knowingly collect or store personal information of minors and does not target any services, promotions, or content to children.

To operate an online casino and sportsbook platform for users in Bangladesh, it is necessary to cooperate with technology providers, game studios, payment processors, and other partners located in multiple countries.

• Personal data may be stored or processed on servers outside Bangladesh, including within the European Economic Area, the United Kingdom, and other jurisdictions where service partners are based.
• These transfers may occur for hosting, payment processing, fraud prevention, analytics, customer support, and technical maintenance.

By using this website, creating an account, or submitting personal information, the user agrees that their data may be transferred and processed in other countries, subject to this Privacy Policy.

Whenever information is transferred internationally, the operator aims to:

• Work only with partners that apply recognised data protection and security standards.
• Use contractual safeguards, such as data protection agreements, to require confidentiality and proper handling of personal data.
• Limit access to the minimum information necessary for the partner to provide the requested service.

Regardless of where servers or partners are located, personal data is handled in line with the principles set out in this document.

This Privacy Policy is intended to explain how personal information is collected, used, stored, and shared in connection with this online gambling service. It does not provide legal advice and does not override mandatory provisions of applicable law in Bangladesh or in other relevant jurisdictions.

In case of conflict between this Policy and binding legal requirements, the applicable law, regulatory guidance, or court or regulator decisions will prevail. The operator may update or amend this document from time to time to reflect changes in services, technology, or legal conditions.

The Legal Disclaimer applies when a user:

• Creates an account or uses any part of the website or mobile services
• Accepts the Terms and Conditions and this Privacy Policy by clicking acceptance buttons or similar mechanisms
• Continues using the services after publication of an updated version of this document

Use of the services is taken as confirmation that the user has read, understood, and accepted the current version of this Privacy Policy and the Legal Disclaimer, subject to their rights under applicable law.

Cookies are small text files that are stored on a user’s device when visiting websites. They help recognise the browser, remember preferences, and support secure and efficient operation of online services.

This website uses cookies and similar technologies for the following purposes:

• Essential operation: enabling login, account security, and navigation between pages
• Statistics and analytics: collecting aggregated data on traffic, performance, and user behaviour to understand how the service is used
• Personalisation: remembering language, region, and other preferences to provide a more relevant experience
• Service improvement: testing new features, preventing technical problems, and improving website design and structure

Cookie data is generally retained for up to 1 year from the date of collection, after which it is deleted or anonymised, unless a longer period is required by law or for dispute resolution.

Users can manage cookie settings in their browser, including blocking or deleting cookies. However, some features of the website may not function properly if certain cookies are disabled. Use of the website without changing browser settings is taken as consent to the use of cookies as described in this section.

By visiting this website, creating an account, or using any online casino or sportsbook services, the user confirms full acceptance of this Privacy Policy.

• If a user does not agree with any part of this document, they should not register, deposit, place bets, or continue using the services.
• Continued use after publication of changes to this Policy indicates acceptance of the updated version.

The current version of this Privacy Policy, as posted on the website, prevails over any earlier versions, prior statements, or communications on privacy matters. Users are encouraged to review this document regularly to stay informed about how personal data and information are handled.

In order to provide secure and lawful services, personal data may be shared with third parties under strict conditions. Such sharing is limited to the minimum information required and takes place only when justified by law, contract, or the user’s consent.

Third parties may include:

• Payment service providers, banks, mobile financial service operators, and card schemes involved in deposits and withdrawals
• Game providers, sportsbook data feeds, and technical platforms that enable casino games and betting markets
• Identity verification and fraud prevention services, including anti‑money laundering and sanctions screening tools
• Professional advisers, auditors, and legal representatives handling disputes, complaints, or regulatory matters
• Law enforcement authorities, regulators, and courts, where disclosure is required by law or for protection of legal rights

The names or categories of key third‑party partners may be listed on the website or in related documents. If a new category of partner requires access to personal data, users will be informed of the purpose and scope of processing, as required by applicable law.

By providing personal information and using this website, the user consents to such sharing for the stated purposes. Third parties act either as independent data controllers or as data processors, subject to contractual and legal duties to protect the privacy and security of the information they receive.

The website may include links or references to third‑party websites, apps, or services, such as payment gateways, social media pages, or partner promotions.

• These external websites have their own terms of use and privacy policies.
• The operator does not control and is not responsible for how these external parties collect, use, or protect personal data.

Users are advised to:

• Read the privacy policies and terms of each external website before providing personal information
• Check how cookies, tracking tools, and marketing communications are handled by those services
• Contact the third‑party directly for questions about their data practices

Use of linked external websites is at the user’s own discretion and risk. This Privacy Policy applies only to personal data collected in connection with this online casino and sportsbook platform and does not extend to any other websites or services.